hi 77's commitment to responsible gaming
hi 77 believes that betting and casino games can be a source of enjoyment — but that only holds true when it is controlled, conscious, and voluntary. The safety of every member on our platform is our highest priority.
Why responsible gaming matters
Online betting and casino games can be an enjoyable experience, but when they start to have a negative impact on daily life, family relationships, or financial stability, it is wise to stop and seek help. hi 77 wants every member to keep gaming as entertainment — not as a source of income or a way to solve problems.
Our Terms and Conditions clearly state that all services at hi 77 are for those aged 21 and above only. No account is kept active without age verification. Keeping minors away from gambling is our ethical responsibility, and we make no exceptions to this policy.
We understand that for some people, gaming habits can gradually slip out of control. That is why hi 77 lets members set their own limits — including deposit limits, session time limits, and the option for a temporary or permanent account break. Using these steps is not a sign of weakness; it is a sign of awareness.
Under our Privacy Policy, members' personal information and transaction details are kept completely secure. Any request or information related to responsible gaming is never shared with third parties.
If you have any questions about gaming or are concerned about your own habits, you will find answers to many common questions on our FAQ page, or you can contact us directly via 24/7 live chat.
Tools to keep yourself in control
At hi 77, every member can set certain protective limits on their account. To activate these tools, contact the support team via 24/7 live chat or email.
Deposit Limit
Set in advance the maximum amount you will deposit per day, per week, or per month. Once a limit is set it takes effect immediately; if you increase it, a waiting period applies.
Session Time Limit
Decide how long you will play in one sitting. When the set time is up, the system will automatically send an alert and, if needed, end the session, so you do not spend more time than intended without realising it.
Temporary Break (Cooldown)
If you want to take a short break, you can temporarily suspend your account for 24 hours up to 30 days. During this time you will not be able to log in or place bets.
Self-Exclusion
Apply for self-exclusion to close your account for a longer period or permanently. Once active, the account cannot be reopened before the set period ends — even if you request it yourself.
Betting History Review
You can view your complete betting and deposit history within your account. Reviewing your spending patterns makes it easier to notice changes in your habits.
Reality Check Notifications
A pop-up notification will appear at set intervals (for example, every 30 minutes) to let you know how long you have been playing and how much you have deposited or spent in the session.
Warning signs of a problem
If you recognise one or more of the signs below, consider seeking help.
- You are repeatedly placing larger bets to try to win back lost money — this cycle of "chasing losses" is dangerous.
- You are hiding your gambling from family or friends, or lying about it.
- You have tried to stop gambling but have failed repeatedly.
- You are borrowing money to bet, dipping into savings, or cutting back on everyday essential expenses.
- You feel restless, anxious, or irritable when you cannot gamble.
- You are gambling for long periods while neglecting work, studies, or family responsibilities.
- You need increasingly larger bets to get the same feeling.
Check yourself
Think honestly about your gambling habits — the questions below can help you.
If the answer to even one of these is "yes", talk to our support team — not to be judged, but to get help.
Ways to get help
Acknowledging a problem and asking for help takes courage. Below are the different ways you can get support.
hi 77 Live Chat
Support is available 24 hours a day, 7 days a week in Bengali and English. Contact live chat directly for self-exclusion or to set limits.
Email Support
Write to our support team by email. Describing your situation in detail helps us respond quickly and effectively. Email address: [email protected]
Family and Loved Ones
Letting a trusted family member or friend know about the situation is often the first and most effective step. Do not try to handle it alone — talk to the people close to you.
Professional Advice
If you feel the habit is having a serious impact, consult a psychiatrist or counsellor. Seeking professional help is not a sign of weakness.
hi 77's commitment: a safe and enjoyable experience
We want every member to enjoy entertainment within healthy limits. Betting is meant to be enjoyable — it should never become a burden or a source of crisis. hi 77 is always here for you.
Important information for parents
hi 77 is a 21+ platform. Parents are advised to use password protection and parental controls on their devices to prevent children or teenagers from accessing the account. Never share your account details (username, password, payment information) with anyone.
If you are concerned about a family member's gambling habits, let our support team know. We can take the necessary steps to apply protective measures on the relevant account based on a third-party request.
Key principles to keep in mind
- Betting and casino games are for entertainment only — do not use them as a tool to earn money or recover losses.
- Set a budget before you play and do not go beyond it — win or lose.
- No game outcome is ever certain — every bet's result is independent and unpredictable.
- Avoid gambling when under the influence of alcohol or when under mental stress.
- Take regular breaks — playing for long stretches without a break reduces your ability to make good decisions.
- Do not allow anyone under 21 to access this platform.