hi 77 Privacy Policy

hi 77 operates an online gaming and sports betting platform for users in Bangladesh. We always treat our users' privacy with the utmost care. This privacy policy explains what types of information we collect, how that information is processed, and what your rights and choices are.

This policy applies to the hi 77 website (https://hi-77.cam), mobile applications, and all related services. By registering on or using the hi 77 platform, you acknowledge that you have read this policy and agreed to the terms set out in it. Our Terms and Conditions should be read alongside this policy, as together they form the complete terms of use for our services.

If the hi 77 site contains links to third-party websites or services, we are not responsible for the privacy practices of those external sites. Visiting any site other than our platform means that site's own policy will apply separately.

We collect various types of information when you create an account and use our services at hi 77. This information falls into two main categories.

2.1 Information You Provide Directly

Information you voluntarily provide during registration, verification, or account management includes:

• Full name, date of birth, and national identity details (for KYC verification)
• Email address and mobile number
• Residential address
• Payment method details for deposits and withdrawals — such as bKash, Nagad, Rocket, Upay, or bank account information
• Information provided when contacting our support team

2.2 Automatically Collected Information

When you use the hi 77 platform, certain technical information is collected automatically:

• IP address and device identification details (device type, operating system, browser version)
• Login time, session duration, and activity logs on the platform
• Information collected through cookies and similar tracking technologies
• Transaction history — deposits, withdrawals, and betting activity
• Gaming patterns, session frequency, and preferred game categories

hi 77 uses collected information only for specific and legitimate purposes. We never use information beyond what is necessary.

3.1 Service Operation and Improvement

• Account creation, verification, and secure login management
• Processing deposits and withdrawals and completing financial transactions
• Managing bonuses, rewards, and promotional offers
• Tracking VIP programme progress and calculating cashback
• Identifying and resolving technical issues on the platform

3.2 Customer Service and Communication

• Providing 24/7 live chat and email support
• Sending important account notifications — transaction confirmations, security alerts
• Resolving your requests and complaints

3.3 Security and Fraud Prevention

• Protecting accounts and preventing unauthorised access
• Necessary verification against money laundering and financial fraud
• Monitoring user behaviour in line with our responsible gaming policy and identifying risky gaming patterns
• Age verification to prevent persons under 21 from using the platform

hi 77 gives the highest priority to protecting your personal information. We store data using industry-standard technologies and practices.

4.1 Technical Security Measures

All communication between our servers and your device is secured through SSL (Secure Sockets Layer) encryption. For payment data processing, we follow internationally recognised PCI-DSS security protocols. Sensitive personal information is stored in encrypted databases, accessible only to authorised personnel.

4.2 Data Retention Period

We retain your information for as long as your account is active and as needed to provide our services. Even after an account is closed, certain information may be retained for the period required by law to meet legal and regulatory obligations.

4.3 Response to Security Breaches

If an incident ever occurs in our systems that could affect the security of your information, we will notify affected users as quickly as possible and take the necessary remedial action.

hi 77 never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following cases as a normal part of operating our services:

5.1 Service Provider Partners

• bKash, Nagad, Rocket, Upay, and banking partners for payment processing — only the information necessary to complete a transaction
• Game software providers — limited technical data to ensure the gaming experience
• Customer service platforms — for the purpose of providing support

5.2 Legal Obligations

We may be required to disclose information to comply with applicable laws in Bangladesh or valid orders from competent authorities. In such cases, we will disclose only the minimum information required by law.

5.3 Business Transfers

If there is any change in the ownership or management of hi 77, user information may be transferred as part of those business assets. Even in such cases, the terms of this privacy policy will continue to apply.

Cookies and similar technologies are used on the hi 77 platform to improve your experience and ensure the site functions correctly.

6.1 Types of Cookies

• Essential Cookies: To maintain login sessions and ensure the basic functions of the platform. Without these, the site does not work properly.
• Functional Cookies: To remember your preferences (such as language selection) and provide a personalised experience.
• Analytical Cookies: To understand how users use the platform, which helps us improve our services.

6.2 Cookie Controls

You can control or disable most cookies by changing your browser settings. However, please note that disabling essential cookies may mean some important features of hi 77 do not work properly.

hi 77 believes you should have active control over your own information. You have the following rights:

• Right to Access: You can request to know what information we hold about you.
• Right to Correction: If any of your information is incorrect, you can request that it be corrected.
• Right to Erasure: In certain circumstances you can request that your information be deleted, though some information may need to be retained due to legal obligations.
• Right to Object to Processing: You can opt out of receiving marketing messages at any time.
• Data Portability: You can request a copy of your information in a standard digital format.

To exercise these rights, or if you do not find an answer in hi 77's FAQ section, please contact our support team via live chat or email. We provide support in both Bengali and English, 24/7.

hi 77 is a 21+ platform. We do not knowingly collect personal information from anyone under the age of 21. Age verification is mandatory during the registration process.

If we become aware that a person under 21 has created an account, we will close that account immediately and delete all associated information. If you suspect that a minor is using the platform, please inform our support team.

hi 77 may update this privacy policy from time to time. The policy may be revised due to changes in our services, adoption of new technologies, or legal requirements.

If any significant changes are made, we will note the update date on this page and send a notification to the registered email address. Continued use of the platform after changes are made will be considered as your agreement to the updated policy.

We recommend that you visit this page regularly. To learn more about hi 77 and find out more about our operations and values, visit our About Us page.

If you have any questions, concerns, or complaints about this privacy policy, please contact our dedicated support team. We will try to respond to your enquiry as quickly as possible.