hi 77 Terms and Conditions

1. Introduction and Definitions

hi 77 is an online gaming and sports betting platform operated for users in Bangladesh. These terms and conditions ("Terms") form a legally binding agreement between hi 77 ("Platform", "we", "our") and any registered user ("you", "member").

In these Terms, "Services" refers to the hi 77 website, mobile application, casino games, sports betting, live games, and all other digital services. "Account" refers to your personal registered hi 77 account.

To learn more about hi 77, read our platform introduction and mission page.

1.1 Right to Amend Terms

hi 77 reserves the right to change or update these Terms at any time. Continuing to use the platform after changes take effect will be treated as acceptance of the new terms. Users will be notified of significant changes where reasonably possible.

2. Eligibility and Registration

2.1 Registration Eligibility

To open an account on hi 77, the following conditions must be met:

• The applicant must be at least 21 years of age.
• All information provided must be true, accurate, and complete.
• A person may register only one account.
• The account is for personal use only — registration on behalf of a third party is not permitted.
• You must use a valid payment method registered in your own name.

2.2 Account Verification

hi 77 may request documents for identity verification at any time. You may be required to submit a national ID card, passport, birth certificate, or other proof. Account activity may be temporarily restricted until the verification process is complete.

2.3 Account Security

Keeping your account login details confidential is entirely your responsibility. If you become aware of any unauthorised access, notify hi 77 immediately. hi 77 will not be liable for any loss resulting from account misuse or unauthorised activity.

3. Deposits and Withdrawals

3.1 Deposit Conditions

Accepted payment methods for deposits on hi 77 are: bKash, Nagad, Rocket, Upay, and bank transfer (such as Dutch-Bangla Bank, BRAC Bank, or Islami Bank). The minimum deposit amount for each method is ৳500. The name on the payment method must match the name registered on the account.

Deposits from third-party accounts are not accepted. hi 77 reserves the right to hold processing of any suspicious transaction pending verification.

3.2 Withdrawal Conditions

Withdrawals must be made using the same payment method used for the deposit — bKash, Nagad, Rocket, Upay, or bank transfer. The minimum withdrawal amount is ৳1,000. Withdrawals are generally processed within 30 minutes to 3 hours.

• All active bonus wagering requirements must be met before a withdrawal can be requested.
• Withdrawals may be held pending completion of the identity verification process.
• hi 77 may request additional information in cases of unusual or suspicious activity.

3.3 Currency and Conversion

All transactions on hi 77 are conducted in Bangladeshi Taka (৳). For transactions in foreign currencies, the applicable exchange rate will be applied automatically.

4. Bonuses and Promotions

4.1 Welcome Bonus

New members of hi 77 can receive a 200% bonus on their first deposit, up to a maximum of ৳15,000. The wagering requirement for this bonus is 25 times the bonus amount. For example: depositing ৳1,000 gives a ৳2,000 bonus, resulting in a balance of ৳3,000, with a wagering requirement of ৳2,000 × 25 = ৳50,000.

4.2 General Bonus Rules

• Wagering requirements must be met before winnings derived from a bonus can be withdrawn.
• A new bonus cannot be activated while another bonus is still active.
• Bonus funds cannot be withdrawn directly — withdrawal is only possible after wagering requirements have been completed.
• hi 77 reserves the right to cancel a bonus on any account suspected of bonus abuse.
• Collecting bonuses using multiple accounts is strictly prohibited.

4.3 Other Promotions

hi 77 runs various promotional offers from time to time, such as the hi 77 Friday special, hi 77 daily rewards, cricket festival bonus, and birthday reward. Each promotion has its own terms, which are detailed on the promotion page. hi 77 reserves the right to change, suspend, or cancel any promotion.

5. Gaming and Betting Rules

5.1 General Gaming Conditions

All games on hi 77 are operated through third-party game providers. Each game has its own rules, RTP, and odds. It is each member's responsibility to understand the rules of the relevant game before playing.

If a game session is interrupted due to a technical fault, hi 77 will make a decision based on the applicable circumstances. hi 77 will not be liable for issues caused by loss of internet connection.

5.2 Sports Betting

In sports betting, all bets are settled based on the final result. If a match is cancelled or postponed, the relevant bets will be processed in accordance with the applicable rules. In a multi-bet combining several selections, if one selection loses, the entire bet is void.

5.3 Permitted and Prohibited Activities

The following activities are strictly prohibited on hi 77:

• Any attempt to cheat or hack gaming software.
• Placing bets using automated bots or software.
• Colluding with other members to influence game outcomes.
• Bonus abuse or manipulation.
• Money laundering or any illegal financial activity.

Involvement in any of the above activities may result in permanent account closure and forfeiture of the balance.

6. VIP and Rewards Programme

6.1 VIP Levels

The hi 77 VIP programme has four levels: Bronze, Silver, Gold, and Platinum. The weekly cashback rate differs at each level — up to 0.2% at Bronze, 0.4% at Silver, 0.6% at Gold, and 0.8% at Platinum, applied to the weekly net loss.

6.2 Cashback Calculation

Weekly cashback is calculated by deducting total winnings from total losses for the week, then applying the applicable rate to the net loss. Example: if a Gold level member has a net loss of ৳20,000 in a week, the cashback will be ৳20,000 × 0.6% = ৳120.

6.3 Level Changes

VIP level changes are determined by the member's activity on the platform. hi 77 reserves the right to change the structure of the VIP programme at any time. Cashback funds will be credited to the member's account and are subject to their own wagering requirements.

7. Responsible Gaming

hi 77 encourages members to game in a healthy and controlled manner. Gaming should be seen as a form of entertainment — not as a source of income. If you feel that gaming is having a negative effect on your personal life or financial situation, seek help immediately.

hi 77 allows users to set their own deposit limits, take a temporary break, or voluntarily deactivate their account for a set period. For detailed guidance on all of these, please read our responsible gaming guidelines page.

• No one under the age of 21 may open an account.
• It is the responsibility of parents and guardians to prevent minors from using the platform.
• If you notice signs of problematic gaming, contact the hi 77 support team.

8. Privacy and Data Protection

hi 77 is committed to protecting members' personal data. How your information is collected, stored, and used is described in detail in our Privacy Policy. These terms operate alongside each other.

8.1 Use of Information

Information provided at registration is used for account management, identity verification, fraud prevention, and improving service quality. hi 77 does not sell members' personal information to third parties.

8.2 Security Measures

hi 77 uses SSL encryption and other industry-standard security technologies to protect members' personal and financial information. If you notice any suspicious activity related to data security, notify hi 77 support.

9. Service Limitations and Disclaimer

9.1 Service Availability

hi 77 aims to provide uninterrupted service at all times, but the service may be temporarily unavailable due to maintenance, technical issues, or other reasons. hi 77 is not obligated to provide compensation in such cases.

9.2 Disclaimer

hi 77 will not be liable for the following:

• Loss caused by the user's own internet or device issues.
• Problems caused by faults of a third-party game provider.
• Account details being compromised due to the user's own negligence.
• Service disruptions caused by unavoidable circumstances (natural disasters, cyber attacks, etc.).

9.3 Account Closure and Suspension

hi 77 reserves the right to temporarily or permanently close any account without prior notice for breach of terms, fraudulent activity, or any other reasonable cause. If an account is closed due to a breach of terms, the remaining balance may be forfeited.

10. Dispute Resolution

10.1 Complaint Procedure

If you have a disagreement with hi 77 on any matter, please contact our customer service team directly in the first instance. Support is available 24/7 via live chat and email in both Bengali and English. Support email: [email protected].

After a complaint is submitted, hi 77 will endeavour to provide a resolution as quickly as possible. Answers to detailed questions may be found on our Frequently Asked Questions (FAQ) page.

10.2 Final Decision

hi 77's decision on matters relating to game results or bet settlement is final and binding. Technical logs and server records will be considered authoritative documents in dispute resolution.

11. Miscellaneous Provisions

11.1 Language

These terms have been prepared in Bengali. The Bengali version is authoritative for the purposes of interpretation.

11.2 Severability

If any provision of these terms is found to be legally unenforceable, the remaining provisions will continue in full force and effect.

11.3 Entire Agreement

These terms and conditions, the Privacy Policy, and the responsible gaming guidelines together form the entire agreement between hi 77 and the member. Any prior oral or written understanding is superseded by these terms.

11.4 Contact

For any questions about these terms, please contact the hi 77 support team. Email: [email protected]. Live chat support is available seven days a week, twenty-four hours a day.